Delivery & Returns
All items are posted next working day. Goods are shipped via Royal Mail with proof of postage available. Orders over £25 are always shipped via a trackable method.
UK customers: Please advise an alternative delivery address if you are not going to be home or if it is a right faff to go to the sorting office if you are carded. I am happy to ship to a work address.
Occasionally items may be shipped in recycled padded envelopes.
UK & NI - 3-5 days
Europe - 5-7 days
USA - 7-10 days
Australia / New Zealand - 10-15 days
Everywhere else - 10-21 days
Customers are responsible for any import duties to be paid as requested by your country.
If you would like to order an item as a gift, I am only too happy to wrap it up all pretty and post directly to your chosen recipient. Please let me know in the comments section when ordering.
Please contact me within 3 days of delivery in the first instance.
Although I am confident you will be thrilled to bits with your one of a kind handcrafted goodies, I appreciate that minds can change. If for any reason you are not happy with your purchase, simply send me an email within 14 days and we shall arrange return and refund.
Unless faulty or mis-shipped, returns are the responsibility of the buyer. I would always recommend sending items back via Recorded Delivery & obtaining proof of return.
Pieces must be in their original condition. Any difference or defects will be deducted from the refund.
Earrings & Commissioned items are non-returnable.